At Invicta Jewelry Store, we understand that fine jewelry is an investment in personal expression. Just as we meticulously craft each diamond bracelet and Cuban link chain, we’ve designed our shipping and returns process with the same attention to detail and elegance.

Shipping Information

Order Processing

Your diamond earrings or box chain will be carefully prepared for shipment within 1-2 business days after we receive your order.

Shipping Options

Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Includes tracking and insurance

Free Shipping (Orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Includes basic tracking

Note: We ship worldwide, excluding some remote areas and parts of Asia. Delivery times may vary by destination.

Returns & Exchanges

We want you to love your diamond jewelry as much as we loved creating it. If your black diamond necklace or tennis bracelet doesn’t meet your expectations, our straightforward return process ensures a resolution as refined as our collections.

Return Eligibility

  • 15-day return window from delivery date
  • Items must be in original condition with all certificates
  • Original packaging required

Non-Returnable Items

For hygiene and security reasons, we cannot accept returns on:

  • Earrings with pierced components (diamond hoop earrings, chandelier earrings, huggie earrings)
  • Custom or personalized items
  • Products with removed security tags

Return Process

  1. Initiate Request: Email [email protected] within 15 days using our return template below
  2. Receive Authorization: Our team will respond within 24 hours with instructions
  3. Package Securely: Include all original packaging, certificates, and tags
  4. Ship: Send via insured shipping to:
    Invicta Jewelry Store
    333 Saint Francis Way
    San Jose, US 62682

Exchange Process

For diamond heart earrings needing size adjustment or Cuban link chains requiring length modification:

  1. Follow standard return process
  2. Specify desired exchange item in your email
  3. We’ll contact you to arrange any price difference

Refund Information

Timeline:
– Processing begins upon receipt and inspection of your return
– Credit Card/PayPal: 3-5 business days after approval
– Original Payment Method: Refunds return via initial payment method

Note:
– Shipping costs are non-refundable unless due to our error
– International customers: Original shipping fees are non-refundable

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Invicta Jewelry Team,

I would like to return/exchange my recent purchase:

  • Order Number: [Insert]
  • Item(s): [e.g., 14K Diamond Huggie Earrings, 5mm]
  • Reason: [Fit/Quality/Other]
[For exchanges, please specify desired item(s)]

I understand I am responsible for return shipping unless the return is due to an error on your part.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

  • Mark package as “Returned Goods” to avoid customs charges
  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable

Need Assistance?

Questions about your black diamond earrings return or diamond necklace shipment? Contact us at [email protected] with the same promptness as our order confirmations.

We appreciate your trust in Invicta Jewelry Store, where every chain, bracelet, and diamond piece is crafted to be as enduring as our commitment to your satisfaction.