At Invicta Jewelry Store, we craft each piece with the precision of diamond settings and extend the same care to our returns process. Should your Cuban link chain or diamond huggie earrings not meet expectations, our straightforward policy ensures resolution with the same elegance as our jewelry collections.

Our Return Commitment

We accept returns within 15 days of delivery for most items, including:

  • Box chains & cable link chains
  • Diamond stud earrings & cluster earrings
  • Bangle bracelets & tennis bracelets
  • Black diamond necklaces & diamond halo pieces
Non-Returnable Items: For hygiene and security reasons, we cannot accept returns on:
  • Earrings with pierced components (diamond hoop earrings, chandelier earrings)
  • Custom or personalized items
  • Products with removed security tags

Return Process

  1. Initiate Request: Email [email protected] within 15 days of delivery using our template below
  2. Receive Authorization: Our team will respond within 24 hours with return instructions
  3. Package Securely: Return items in original packaging with all certificates
  4. Ship: Use insured shipping to 333 Saint Francis Way, San Jose, US 62682

Exchange Process

For diamond heart earrings needing size adjustment or Cuban link chains requiring length modification:

  1. Follow standard return process
  2. Specify desired exchange item in your email
  3. Price differences will be calculated (we’ll contact you for payment/refund)

Refund Timeline

Once we receive and inspect your returned diamond bracelet or curb chain:

  • Credit Card/PayPal: 3-5 business days after processing
  • Original Payment Method: Refunds return via your initial payment method
  • Shipping Costs: Non-refundable unless due to our error

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Invicta Jewelry Team, I would like to return/exchange my recent purchase: – Order Number: [Insert] – Item(s): [e.g., 14K Diamond Huggie Earrings, 5mm] – Reason: [Fit/Quality/Other] [For exchanges, please specify desired item(s)] I understand I am responsible for return shipping unless the return is due to an error on your part. Sincerely, [Your Full Name] [Your Email Address] [Your Contact Number]

Special Considerations

For international returns (excluding remote areas):

  • Mark package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Questions about your black diamond earrings return? Contact us at [email protected] with the same promptness as our order confirmations.