Welcome to Invicta Jewelry Store’s FAQ page, where we illuminate every detail of your jewelry journey—from selecting timeless pieces to ensuring their safe arrival at your doorstep. Below you’ll find answers to our most commonly asked questions, curated with the same care we devote to crafting our diamond-accented collections.
Product Inquiries
Q: What types of jewelry does Invicta specialize in?
A: Our handcrafted collections focus on diamond and black diamond jewelry, including statement pieces like chandelier earrings, halo necklaces, and Cuban link chains. We blend Italian goldsmith techniques with contemporary designs, offering everything from delicate box chains to bold curb chains.
Q: Are your diamonds ethically sourced?
A: Absolutely. Each diamond in our stud earrings, huggie hoops, and heart pendants adheres to strict ethical standards. Like the careful setting of stones by our artisans, we meticulously vet our suppliers for responsible practices.
Q: Do you offer stackable jewelry options?
A: Indeed! Our bangle bracelets and tennis bracelets are designed for effortless layering, perfect for building a personalized jewelry wardrobe. Many customers combine our 14K-18K gold pieces with diamond accents for dimensional elegance.
Order & Delivery
Q: What shipping options are available?
A: We offer two refined choices:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch), ideal for time-sensitive gifts like diamond drop earrings.
– Complimentary Shipping: For orders over $50 via EMS (15-25 days), perfect when curating collections of cluster earrings or cable link chains.
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch), ideal for time-sensitive gifts like diamond drop earrings.
– Complimentary Shipping: For orders over $50 via EMS (15-25 days), perfect when curating collections of cluster earrings or cable link chains.
Q: How long does order processing take?
A: Each order receives 1-2 days of white-glove preparation at our California studio. During peak seasons (Valentine’s Day/Christmas), additional time may be needed as our artisans perfect your princess-cut studs or black diamond necklaces.
Q: Do you ship internationally?
A: Yes! We deliver worldwide (excluding select remote areas) with complete customs documentation. Duty estimates are available upon request at [email protected]—just like our designs, we blend global reach with local expertise.
Payments & Returns
Q: What payment methods do you accept?
A: We welcome Visa, MasterCard, JCB, and PayPal—secure options befitting investments in our diamond hoop earrings or box chain necklaces.
Q: What is your return policy?
A: Your satisfaction is guaranteed. Unworn items may be returned within 15 days of delivery. Please contact our jewelry consultants to initiate returns for your diamond halo pieces or choker chains.
Q: How are items packaged for shipment?
A: Every diamond-accented treasure travels in our signature luxury gift box with protective cushioning—mirroring how our gold settings safeguard your gems. Tracking numbers are provided so you can follow your huggie earrings‘ journey like a cherished story.
Customer Care
Q: How do I contact your team?
A: Our San Jose-based consultants are available at [email protected] for multilingual support regarding your chandelier earrings or Cuban link bracelets.
Q: Can I modify my order after placement?
A: To maintain our meticulous craftsmanship standards, changes cannot be made once your curb chain or diamond pendant enters production. We recommend double-checking selections before finalizing your order.
At Invicta Jewelry Store, we don’t just answer questions—we help you continue writing your sparkle-filled story. For inquiries beyond this FAQ, our team awaits your correspondence.
Sparkle On,
The Invicta Team